Privacy Policy
Privacy Policy
Privacy Policy
Last updated on 15-02-2025
Last updated on 15-02-2025
Mentwai Technologies Private Limited respects your privacy and is committed to protect it. This Privacy Policy (the “Policy”) explains the types of information collected by the Company when you use the Mentwai Platform, how we collect, use, share and store such information collected and also explains the rationale for the collection of such information, the privacy rights and choices you have regarding your information submitted to us when you use the Services. Please read this Policy carefully prior to accessing our Mentwai Platform and using the Services. By accessing and using the Mentwai Platform, providing your personal Information (defined below), or by otherwise signalling your consent when the option is presented to you, your consent to the collection, use, disclosure, sharing and storing of information described in this Policy, Terms of Service and any other rules, policies or guidelines published on the Mentwai Platform as applicable to you (collectively referred to as the “Terms and Conditions”) and Company disclaims all the liabilities arising therefrom. If you have inadvertently submitted any Personal Information to the Company prior to reading this Policy statements set out herein or you do not agree with the way your Personal Information is collected, stored or used, then you may access, modify and/or delete your Personal Information in accordance with this Policy (refer to the sections about Your Choices and User’s Rights). If any information you have provided or uploaded on the Mentwai Platform violates the Terms and Conditions, the Company may be required to delete such information upon informing you of the same and revoke your access to the Mentwai Platform, if required.
Mentwai Technologies Private Limited respects your privacy and is committed to protect it. This Privacy Policy (the “Policy”) explains the types of information collected by the Company when you use the Mentwai Platform, how we collect, use, share and store such information collected and also explains the rationale for the collection of such information, the privacy rights and choices you have regarding your information submitted to us when you use the Services. Please read this Policy carefully prior to accessing our Mentwai Platform and using the Services. By accessing and using the Mentwai Platform, providing your personal Information (defined below), or by otherwise signalling your consent when the option is presented to you, your consent to the collection, use, disclosure, sharing and storing of information described in this Policy, Terms of Service and any other rules, policies or guidelines published on the Mentwai Platform as applicable to you (collectively referred to as the “Terms and Conditions”) and Company disclaims all the liabilities arising therefrom. If you have inadvertently submitted any Personal Information to the Company prior to reading this Policy statements set out herein or you do not agree with the way your Personal Information is collected, stored or used, then you may access, modify and/or delete your Personal Information in accordance with this Policy (refer to the sections about Your Choices and User’s Rights). If any information you have provided or uploaded on the Mentwai Platform violates the Terms and Conditions, the Company may be required to delete such information upon informing you of the same and revoke your access to the Mentwai Platform, if required.
INFORMATION COLLECTED
INFORMATION COLLECTED
“Personal Information” shall mean the information which identifies a User i.e., first and last name, identification number, email address, age, gender, location and/or phone number provided at the tme of registration or any time thereafter on the Mentwai Platform. We kindly request you to refrain from providing the Company with any Personal information unless specifically requested by the Company. In the event that you share any Personal Information with the Company without such a specific request, the Company shall bear no liability or responsibility for such Personal Information provided by you.
“Personal Information” shall mean the information which identifies a User i.e., first and last name, identification number, email address, age, gender, location and/or phone number provided at the tme of registration or any time thereafter on the Mentwai Platform. We kindly request you to refrain from providing the Company with any Personal information unless specifically requested by the Company. In the event that you share any Personal Information with the Company without such a specific request, the Company shall bear no liability or responsibility for such Personal Information provided by you.
1.1 Information we collect from You:
1.1 Information we collect from You:
Basic account information:
In order to access certain features of the Mentwai Platform, you will need to create an account and register with us. We ask for basic information which may include your name, email address, state of residence country and password, along with a username and phone/mobile number. Further, the information pertaining to User’s educational qualification, experience etc. shall be provided only when you choose to disclose such information and the Company does not demand the same to be mandatory and shall in no way affect User’s access to Services.
Information when you communicate with us:
When you write to us with a question or to ask for help, we will keep that correspondence and the email address, for future reference. This may also include any phone/ mobile numbers if you have provided us the same as part of your communication either in writing (emails included), over a phone call or otherwise.
When you browse pages on our Mentwai Platform, we will track that for statistical purposes which may be to improve the Mentwai Platform and the Services. You may also provide us your Personal Information or other information when you respond to surveys, enter any form of contests, tests, events, competitions, webinars etc., hosted by Company, either on the Mentwai Platform or otherwise or when you communicate with us via form, e-form, email, phone or otherwise, we store a copy of our communications (including any call recordings or emails, if any, as permitted by applicable law).
Information related to location:
You may also choose to provide location related information, including but not limited to access to GPS, which will enable us, with your consent, to offer customized offerings for specific services where location data is relevant and/or applicable such as informing you, whether services on the Mentwai Platform that you have expressed interest in may be availed of at or near your location.
Basic account information:
In order to access certain features of the Mentwai Platform, you will need to create an account and register with us. We ask for basic information which may include your name, email address, state of residence country and password, along with a username and phone/mobile number. Further, the information pertaining to User’s educational qualification, experience etc. shall be provided only when you choose to disclose such information and the Company does not demand the same to be mandatory and shall in no way affect User’s access to Services.
Information when you communicate with us:
When you write to us with a question or to ask for help, we will keep that correspondence and the email address, for future reference. This may also include any phone/ mobile numbers if you have provided us the same as part of your communication either in writing (emails included), over a phone call or otherwise.
When you browse pages on our Mentwai Platform, we will track that for statistical purposes which may be to improve the Mentwai Platform and the Services. You may also provide us your Personal Information or other information when you respond to surveys, enter any form of contests, tests, events, competitions, webinars etc., hosted by Company, either on the Mentwai Platform or otherwise or when you communicate with us via form, e-form, email, phone or otherwise, we store a copy of our communications (including any call recordings or emails, if any, as permitted by applicable law).
Information related to location:
You may also choose to provide location related information, including but not limited to access to GPS, which will enable us, with your consent, to offer customized offerings for specific services where location data is relevant and/or applicable such as informing you, whether services on the Mentwai Platform that you have expressed interest in may be availed of at or near your location.
1.2 Information collected automatically:
1.2 Information collected automatically:
Device and Log information:
When you access our Mentwai Platform, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Mentwai Platform, for instance, when you create or make changes to your account information on the Mentwai Platform.
Usage information:
We collect information about your usage of our Mentwai Platform. We also collect information about what happens when you use our Mentwai Platform (e.g., page views, support document searches, features enabled for your account, interactions with other parts of our Services) along with information about your Supported Device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to provide our Mentwai Platform to you, get insights on how people use our Mentwai Platform so that we can make our Mentwai Platform better, understand and make predictions about User retention.
Location information:
We may determine the approximate location of your Supported Device from your Internet Protocol (IP) address. We may collect and use this information to calculate how many people visit from certain geographic regions or to improve our Mentwai Platform Services.
Device and Log information:
When you access our Mentwai Platform, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Mentwai Platform, for instance, when you create or make changes to your account information on the Mentwai Platform.
Usage information:
We collect information about your usage of our Mentwai Platform. We also collect information about what happens when you use our Mentwai Platform (e.g., page views, support document searches, features enabled for your account, interactions with other parts of our Services) along with information about your Supported Device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to provide our Mentwai Platform to you, get insights on how people use our Mentwai Platform so that we can make our Mentwai Platform better, understand and make predictions about User retention.
Location information:
We may determine the approximate location of your Supported Device from your Internet Protocol (IP) address. We may collect and use this information to calculate how many people visit from certain geographic regions or to improve our Mentwai Platform Services.
1.3 Information from cookies & other technologies:
1.3 Information from cookies & other technologies:
We may collect information about you, through the use of cookies and other similar technologies. A cookie is a string of information that a Mentwai Platform stores on a visitor’s computer and the visitor’s browser provides to the Mentwai Platform each time the visitor returns. For more information on our use of cookies and similar technologies, please refer to our Cookie Policy.
We may collect information about you, through the use of cookies and other similar technologies. A cookie is a string of information that a Mentwai Platform stores on a visitor’s computer and the visitor’s browser provides to the Mentwai Platform each time the visitor returns. For more information on our use of cookies and similar technologies, please refer to our Cookie Policy.
BASIS OF COLLECTION
BASIS OF COLLECTION
We collect and process your Personal Information based on the following legal parameters depending upon the nature of Personal Information and the purposes for which it is processed:
Consent: We rely on your consent to process your Personal Information in certain situations. If we require your consent to collect and process certain Personal Information, as per the requirements under the applicable Data Protection Laws, your consent is sought at the time of collection of your Personal Information and such processing will be performed where consent is secured.
Mentwai the right, at its sole discretion, to suspend or terminate user accounts in the event of a breach of this Code of Conduct.
Consent: We rely on your consent to process your Personal Information in certain situations. If we require your consent to collect and process certain Personal Information, as per the requirements under the applicable Data Protection Laws, your consent is sought at the time of collection of your Personal Information and such processing will be performed where consent is secured.
Mentwai the right, at its sole discretion, to suspend or terminate user accounts in the event of a breach of this Code of Conduct.
PROCESSING OF PERSONAL INFORMATION:
PROCESSING OF PERSONAL INFORMATION:
We may process your Personal Information in connection with any of the purposes and uses set out in this Policy on one or more of the following legal grounds:
We may process your Personal Information in connection with any of the purposes and uses set out in this Policy on one or more of the following legal grounds:
To provide Services on our Mentwai Platform:
We use your information as collected by us to allow you to access the Mentwai Platform and the Services offered therein, including without limitation to set-up and maintain your account, provide customer service, fulfil purchases through the Mentwai Platform, verify User information and to resolve any glitches with our Mentwai Platform.
To improve our Mentwai Platform and maintain safety:
We use your information to improve and customize the Mentwai Platform and Services offered by us, including providing automatic updates to updated versions of our Mentwai Platform and creating new features based on the Mentwai Platform usage analysis. Further, we also use your information to prevent, detect, investigate and take measures against criminal activity, fraud, misuse of or damage to our Mentwai Platform or network, other threats and violations to Company’s or a third party's rights and property, or the safety of Company, its users, or others.
To market our Mentwai Platform and communicate with You:
We will use your information to develop a more targeted marketing of our Mentwai Platform, to communicate with you about our offers, new products, services or even receive your feedback on the Mentwai Platform. The legal basis for the above-mentioned processing is consent or, where applicable, our legitimate interests in the proper administration of our Mentwai Platform, and/or the performance of a contract between you and us.
To establish, exercise, or defend legal claims:
We may process any Personal Information identified in this Policy when necessary for establishing, exercising, or defending legal claims, whether in court, administrative, or other proceedings.
The legal basis for this processing is our legitimate interest in the protection and assertion of our legal rights, your legal rights, and the legal rights of others.
To manage risk and obtain professional advice:
We may process any of the Personal Information identified in this Policy to manage risk or obtain professional advice. The legal basis for this processing is our legitimate interest in the proper protection of our business and Mentwai Platform
To Better Understand Our Users:
We may use information we gather to determine which areas of the Services are most frequently visited to understand how to enhance the Services. We do not use Personal Information for making any automated decisions affecting or creating profiles other than what is described in this Policy.
Where the processing of your Personal Information is based on your consent, you have the right to withdraw your consent at any point in time in accordance with this Policy. Please note that if the withdrawal of consent result in us not being able to continue offering our Services to you, we reserve the right to withdraw or cease from offering our Services to you upon your consent withdrawal.
To provide Services on our Mentwai Platform:
We use your information as collected by us to allow you to access the Mentwai Platform and the Services offered therein, including without limitation to set-up and maintain your account, provide customer service, fulfil purchases through the Mentwai Platform, verify User information and to resolve any glitches with our Mentwai Platform.
To improve our Mentwai Platform and maintain safety:
We use your information to improve and customize the Mentwai Platform and Services offered by us, including providing automatic updates to updated versions of our Mentwai Platform and creating new features based on the Mentwai Platform usage analysis. Further, we also use your information to prevent, detect, investigate and take measures against criminal activity, fraud, misuse of or damage to our Mentwai Platform or network, other threats and violations to Company’s or a third party's rights and property, or the safety of Company, its users, or others.
To market our Mentwai Platform and communicate with You:
We will use your information to develop a more targeted marketing of our Mentwai Platform, to communicate with you about our offers, new products, services or even receive your feedback on the Mentwai Platform. The legal basis for the above-mentioned processing is consent or, where applicable, our legitimate interests in the proper administration of our Mentwai Platform, and/or the performance of a contract between you and us.
To establish, exercise, or defend legal claims:
We may process any Personal Information identified in this Policy when necessary for establishing, exercising, or defending legal claims, whether in court, administrative, or other proceedings.
The legal basis for this processing is our legitimate interest in the protection and assertion of our legal rights, your legal rights, and the legal rights of others.
To manage risk and obtain professional advice:
We may process any of the Personal Information identified in this Policy to manage risk or obtain professional advice. The legal basis for this processing is our legitimate interest in the proper protection of our business and Mentwai Platform
To Better Understand Our Users:
We may use information we gather to determine which areas of the Services are most frequently visited to understand how to enhance the Services. We do not use Personal Information for making any automated decisions affecting or creating profiles other than what is described in this Policy.
Where the processing of your Personal Information is based on your consent, you have the right to withdraw your consent at any point in time in accordance with this Policy. Please note that if the withdrawal of consent result in us not being able to continue offering our Services to you, we reserve the right to withdraw or cease from offering our Services to you upon your consent withdrawal.
PARENTAL CONSENT & CONTROL
PARENTAL CONSENT & CONTROL
Mentwai recognizes the importance of protecting the privacy of children under 13 and requires explicit parental or guardian consent before collecting, using, or disclosing any personal information from children. Parents have full control over their child’s data and can review, modify, or request the deletion of their child’s personal information at any time. If a parent wishes to withdraw consent, they may do so by reaching out to the designated contact provided in this Policy, and upon such withdrawal, the child’s access to the Mentwai Platform may be restricted or terminated. We take necessary steps to verify parental consent through appropriate mechanisms, including but not limited to verifiable parental consent methods as prescribed under applicable data protection laws.
Users attempting to register on the Mentwai Platform are required to provide their date of birth, and in cases where the user is under 13, parental consent is sought before account activation. If we discover that a child has created an account without parental consent, we will take immediate steps to suspend or delete the account and remove any associated personal data, unless retention is required by law.
Mentwai recognizes the importance of protecting the privacy of children under 13 and requires explicit parental or guardian consent before collecting, using, or disclosing any personal information from children. Parents have full control over their child’s data and can review, modify, or request the deletion of their child’s personal information at any time. If a parent wishes to withdraw consent, they may do so by reaching out to the designated contact provided in this Policy, and upon such withdrawal, the child’s access to the Mentwai Platform may be restricted or terminated. We take necessary steps to verify parental consent through appropriate mechanisms, including but not limited to verifiable parental consent methods as prescribed under applicable data protection laws.
Users attempting to register on the Mentwai Platform are required to provide their date of birth, and in cases where the user is under 13, parental consent is sought before account activation. If we discover that a child has created an account without parental consent, we will take immediate steps to suspend or delete the account and remove any associated personal data, unless retention is required by law.
SHARING OF THE INFORMATION COLLECTED
SHARING OF THE INFORMATION COLLECTED
We share the information collected as per terms of this Policy only in the manner specified hereinbelow. We do not sell or otherwise disclose Personal Information we collect about you, for monetary or other valuable consideration. Further, only authorized representatives of the Company on a need-to-know basis, use any information received from you and as consented by you.
In the event of any identified unauthorized use or disclosure of information or upon your complaint as stated under the ‘Grievances’ section below, we will investigate any such complaint and take the appropriate action as per the applicable Data Protection Laws
Affiliates and Subsidiaries:
We may disclose information about you to our affiliates, subsidiaries and other businesses under the same control and ownership and their respective officers, directors, employees, accountants, attorneys, or agents, who need the information to help us provide the Services or process the information on our behalf or to market similar services/offerings to you. We agree and assure that our affiliate, subsidiaries and other businesses under the same control and ownership follow this Privacy Policy for any User’s Personal Information that we share with them.
Third-party vendors/service providers including integrated services on the Platform:
We may redirect you to third-party vendors or service providers (including consultants, payment processors or other service providers and integrated services) to enable them to provide their services to you on our behalf either directly or through the Mentwai Platform.
In such cases, kindly read the Terms and Conditions of such third-party vendors or service providers before providing your information or consenting to use your information. The information collected by such third-party vendors or service providers are excluded from being dealt under this policy and the Company shall bear no responsibility for any unauthorised use of the same.
Third-party platforms to facilitate the additional offerings:
We may not automatically share information about you with third-party platforms that are used to create interactive forums between Content Providers and Learners to enable the Learners a more conducive environment to extend their learning. The information shared with these platforms are subject to User’s sole discretion.
Further, the privacy terms of these platforms are independent of this Policy and we suggest that you read through the privacy policies and terms and condition of such platforms prior to you consenting to being a part of any forums made available on these third-party platforms.
Legal Disclosures:
We may disclose information about you in response to a court order, or other governmental request. Without limitation to the foregoing, we reserve the right to disclose such information where we believe in good faith that such disclosure is necessary to:
• comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests.
• protect and defend Company’s or a third party's rights and property, or the safety of Company our users, our employees, or others; or
• prevent, detect, investigate and take measures against criminal activity, fraud and misuse or unauthorized use of our Platform and/or to enforce our Terms and Conditions or other agreements or policies.
To the extent permitted by law, we will attempt to give you prior notice before disclosing your information in response to such a request.
Business transfers:
In the event Company undergoes any merger, acquisition, or sale of company assets, in part or in full, with another company, or in the unlikely event that Company goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party.
If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
Advertising and Analytics Partners:
We may share usage data with third-party advertisers, advertisement networks, and analytics providers through cookies and other similar technologies.
We share the information collected as per terms of this Policy only in the manner specified hereinbelow. We do not sell or otherwise disclose Personal Information we collect about you, for monetary or other valuable consideration. Further, only authorized representatives of the Company on a need-to-know basis, use any information received from you and as consented by you.
In the event of any identified unauthorized use or disclosure of information or upon your complaint as stated under the ‘Grievances’ section below, we will investigate any such complaint and take the appropriate action as per the applicable Data Protection Laws
Affiliates and Subsidiaries:
We may disclose information about you to our affiliates, subsidiaries and other businesses under the same control and ownership and their respective officers, directors, employees, accountants, attorneys, or agents, who need the information to help us provide the Services or process the information on our behalf or to market similar services/offerings to you. We agree and assure that our affiliate, subsidiaries and other businesses under the same control and ownership follow this Privacy Policy for any User’s Personal Information that we share with them.
Third-party vendors/service providers including integrated services on the Platform:
We may redirect you to third-party vendors or service providers (including consultants, payment processors or other service providers and integrated services) to enable them to provide their services to you on our behalf either directly or through the Mentwai Platform.
In such cases, kindly read the Terms and Conditions of such third-party vendors or service providers before providing your information or consenting to use your information. The information collected by such third-party vendors or service providers are excluded from being dealt under this policy and the Company shall bear no responsibility for any unauthorised use of the same.
Third-party platforms to facilitate the additional offerings:
We may not automatically share information about you with third-party platforms that are used to create interactive forums between Content Providers and Learners to enable the Learners a more conducive environment to extend their learning. The information shared with these platforms are subject to User’s sole discretion.
Further, the privacy terms of these platforms are independent of this Policy and we suggest that you read through the privacy policies and terms and condition of such platforms prior to you consenting to being a part of any forums made available on these third-party platforms.
Legal Disclosures:
We may disclose information about you in response to a court order, or other governmental request. Without limitation to the foregoing, we reserve the right to disclose such information where we believe in good faith that such disclosure is necessary to:
• comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests.
• protect and defend Company’s or a third party's rights and property, or the safety of Company our users, our employees, or others; or
• prevent, detect, investigate and take measures against criminal activity, fraud and misuse or unauthorized use of our Platform and/or to enforce our Terms and Conditions or other agreements or policies.
To the extent permitted by law, we will attempt to give you prior notice before disclosing your information in response to such a request.
Business transfers:
In the event Company undergoes any merger, acquisition, or sale of company assets, in part or in full, with another company, or in the unlikely event that Company goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party.
If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
Advertising and Analytics Partners:
We may share usage data with third-party advertisers, advertisement networks, and analytics providers through cookies and other similar technologies.
We share the information collected as per terms of this Policy only in the manner specified hereinbelow. We do not sell or otherwise disclose Personal Information we collect about you, for monetary or other valuable consideration. Further, only authorized representatives of the Company on a need-to-know basis, use any information received from you and as consented by you.
In the event of any identified unauthorized use or disclosure of information or upon your complaint as stated under the ‘Grievances’ section below, we will investigate any such complaint and take the appropriate action as per the applicable Data Protection Laws
Affiliates and Subsidiaries:
We may disclose information about you to our affiliates, subsidiaries and other businesses under the same control and ownership and their respective officers, directors, employees, accountants, attorneys, or agents, who need the information to help us provide the Services or process the information on our behalf or to market similar services/offerings to you. We agree and assure that our affiliate, subsidiaries and other businesses under the same control and ownership follow this Privacy Policy for any User’s Personal Information that we share with them.
Third-party vendors/service providers including integrated services on the Platform:
We may redirect you to third-party vendors or service providers (including consultants, payment processors or other service providers and integrated services) to enable them to provide their services to you on our behalf either directly or through the Mentwai Platform.
In such cases, kindly read the Terms and Conditions of such third-party vendors or service providers before providing your information or consenting to use your information. The information collected by such third-party vendors or service providers are excluded from being dealt under this policy and the Company shall bear no responsibility for any unauthorised use of the same.
Third-party platforms to facilitate the additional offerings:
We may not automatically share information about you with third-party platforms that are used to create interactive forums between Content Providers and Learners to enable the Learners a more conducive environment to extend their learning. The information shared with these platforms are subject to User’s sole discretion.
Further, the privacy terms of these platforms are independent of this Policy and we suggest that you read through the privacy policies and terms and condition of such platforms prior to you consenting to being a part of any forums made available on these third-party platforms.
Legal Disclosures:
We may disclose information about you in response to a court order, or other governmental request. Without limitation to the foregoing, we reserve the right to disclose such information where we believe in good faith that such disclosure is necessary to:
• comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests.
• protect and defend Company’s or a third party's rights and property, or the safety of Company our users, our employees, or others; or
• prevent, detect, investigate and take measures against criminal activity, fraud and misuse or unauthorized use of our Platform and/or to enforce our Terms and Conditions or other agreements or policies.
To the extent permitted by law, we will attempt to give you prior notice before disclosing your information in response to such a request.
Business transfers:
In the event Company undergoes any merger, acquisition, or sale of company assets, in part or in full, with another company, or in the unlikely event that Company goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party.
If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
Advertising and Analytics Partners:
We may share usage data with third-party advertisers, advertisement networks, and analytics providers through cookies and other similar technologies.
CROSS BORDER DATA TRANSFER
CROSS BORDER DATA TRANSFER
Company may also store, process and transfer information in and to servers in other countries depending on the location of its affiliates and service providers.
Please note that these countries may have differing (and potentially less stringent) privacy laws, and that Personal Information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies, and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process.
If you use our Mentwai Platform from outside India, including in the UAE, USA, UK, your information may be transferred to, stored, and processed in India. By accessing our Mentwai Platform or otherwise giving us information, y+ou consent to the transfer of information to India and other countries outside your country of residence.
We rely on legal bases to transfer information outside UAE, USA, UK and any Personal Information that we transfer will be protected in accordance with this Policy as well as with adequate protections in place in compliance with applicable Data Protection Laws and regulations which includes but is not limited to GDPR (General Data Protection Regulation) adopted in 2016 and entered into application in 2018.
Company may also store, process and transfer information in and to servers in other countries depending on the location of its affiliates and service providers.
Please note that these countries may have differing (and potentially less stringent) privacy laws, and that Personal Information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies, and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process.
If you use our Mentwai Platform from outside India, including in the UAE, USA, UK, your information may be transferred to, stored, and processed in India. By accessing our Mentwai Platform or otherwise giving us information, y+ou consent to the transfer of information to India and other countries outside your country of residence.
We rely on legal bases to transfer information outside UAE, USA, UK and any Personal Information that we transfer will be protected in accordance with this Policy as well as with adequate protections in place in compliance with applicable Data Protection Laws and regulations which includes but is not limited to GDPR (General Data Protection Regulation) adopted in 2016 and entered into application in 2018.
DURATION FOR WHICH INFORMATION IS STORED
DURATION FOR WHICH INFORMATION IS STORED
On a general note, we do not store the information you provide us while registering with the platform for accessing our Services. Mostly, when you delete any of the information provided by you or when you delete your account, on the Mentwai Platform, the same will be deleted from our servers too. However, in certain cases, we will retain your information for as long as it is required for us to retain for the purposes stated hereinabove, including for the purpose of complying with legal obligation or business compliances.
Further, please note that we may not be able to delete all communications or photos, files, or other documents publicly made available by you on the Mentwai Platform (for example: comments, feedback, etc.), however, we shall anonymize your Personal Information in such a way that you can no longer be identified as an individual in association with such information made available by you on the Mentwai Platform.
We will never disclose aggregated or de-identified information in a manner that could identify you as an individual.
On a general note, we do not store the information you provide us while registering with the platform for accessing our Services. Mostly, when you delete any of the information provided by you or when you delete your account, on the Mentwai Platform, the same will be deleted from our servers too. However, in certain cases, we will retain your information for as long as it is required for us to retain for the purposes stated hereinabove, including for the purpose of complying with legal obligation or business compliances.
Further, please note that we may not be able to delete all communications or photos, files, or other documents publicly made available by you on the Mentwai Platform (for example: comments, feedback, etc.), however, we shall anonymize your Personal Information in such a way that you can no longer be identified as an individual in association with such information made available by you on the Mentwai Platform.
We will never disclose aggregated or de-identified information in a manner that could identify you as an individual.
USER’S CHOICES
USER’S CHOICES
Limit the information You provide:
You always have an option to choose the information you provide to us, including the option to update or delete your information. However, please note that lack of certain information may not allow you the access to the Mentwai Platform or any of its features, in part or in full.
Limit the communications You receive from us:
Further, you will also have the option to choose what kind of communication you would like to receive from us and whether you would like to receive such communication at all or not. However, there may be certain communications that are required for legal or security purposes, including changes to various legal agreements, that you may not be able to limit.
Reject Cookies and other similar technologies:
You may reject or remove cookies from your web browser; you will always have the option to change the default settings on your web browser if the same is set to ‘accept cookies’. However, please note that some Services offered on the Mentwai Platform may not function or be available to you, when the cookies are rejected, removed, or disabled.
Limit the information You provide:
You always have an option to choose the information you provide to us, including the option to update or delete your information. However, please note that lack of certain information may not allow you the access to the Mentwai Platform or any of its features, in part or in full.
Limit the communications You receive from us:
Further, you will also have the option to choose what kind of communication you would like to receive from us and whether you would like to receive such communication at all or not. However, there may be certain communications that are required for legal or security purposes, including changes to various legal agreements, that you may not be able to limit.
Reject Cookies and other similar technologies:
You may reject or remove cookies from your web browser; you will always have the option to change the default settings on your web browser if the same is set to ‘accept cookies’. However, please note that some Services offered on the Mentwai Platform may not function or be available to you, when the cookies are rejected, removed, or disabled.
USER’S RIGHTS
USER’S RIGHTS
In general, all Users have the rights specified herein this section. However, depending on where you are situated, you may have certain specific rights in respect of your Personal Information accorded by the laws of the country you are situated in.
Right to Confirmation and Access:
You have the right to get confirmation and access to your Personal Information that is with us along with other supporting information.
Right to Correction:
You have the right to ask us to rectify your Personal Information that is with us that you think is inaccurate. You also have the right to ask us to update your Personal Information that you think is incomplete or out-of-date.
Right to be Forgotten:
You have the right to restrict or prevent the continuing disclosure of your Personal Information under certain circumstances.
Right to Erasure
If you wish to withdraw/remove your Personal Information from our Mentwai Platform, you have the right to request erasure of your Personal Information from our Mentwai Platform. However, please note that such erasure will remove all your Personal Information from our Mentwai Platform (except as specifically stated in this Policy) and may result in deletion of your account on the Mentwai Platform permanently, and the same will not be retrievable.
If you are a User, you may exercise any of the above-mentioned rights by using the options provided to you within the Mentwai Platform upon your login. If, however, you are facing any issues or require any clarifications, you can always write to us at the address noted in the Grievances section below and we will address your concerns to the extent required by the applicable law.
Remember, you are entitled to exercise your rights as stated above only with respect to your information, including Personal Information, and not that of other Users. Further, when we receive any requests or queries over email or physically to the address specified in the Grievances section below, then, as per the applicable Data Protection Laws, we may need to ask you a few additional information to verify your identity in association with the Mentwai Platform and the request received.
In general, all Users have the rights specified herein this section. However, depending on where you are situated, you may have certain specific rights in respect of your Personal Information accorded by the laws of the country you are situated in.
Right to Confirmation and Access:
You have the right to get confirmation and access to your Personal Information that is with us along with other supporting information.
Right to Correction:
You have the right to ask us to rectify your Personal Information that is with us that you think is inaccurate. You also have the right to ask us to update your Personal Information that you think is incomplete or out-of-date.
Right to be Forgotten:
You have the right to restrict or prevent the continuing disclosure of your Personal Information under certain circumstances.
Right to Erasure
If you wish to withdraw/remove your Personal Information from our Mentwai Platform, you have the right to request erasure of your Personal Information from our Mentwai Platform. However, please note that such erasure will remove all your Personal Information from our Mentwai Platform (except as specifically stated in this Policy) and may result in deletion of your account on the Mentwai Platform permanently, and the same will not be retrievable.
If you are a User, you may exercise any of the above-mentioned rights by using the options provided to you within the Mentwai Platform upon your login. If, however, you are facing any issues or require any clarifications, you can always write to us at the address noted in the Grievances section below and we will address your concerns to the extent required by the applicable law.
Remember, you are entitled to exercise your rights as stated above only with respect to your information, including Personal Information, and not that of other Users. Further, when we receive any requests or queries over email or physically to the address specified in the Grievances section below, then, as per the applicable Data Protection Laws, we may need to ask you a few additional information to verify your identity in association with the Mentwai Platform and the request received.
In general, all Users have the rights specified herein this section. However, depending on where you are situated, you may have certain specific rights in respect of your Personal Information accorded by the laws of the country you are situated in.
Right to Confirmation and Access:
You have the right to get confirmation and access to your Personal Information that is with us along with other supporting information.
Right to Correction:
You have the right to ask us to rectify your Personal Information that is with us that you think is inaccurate. You also have the right to ask us to update your Personal Information that you think is incomplete or out-of-date.
Right to be Forgotten:
You have the right to restrict or prevent the continuing disclosure of your Personal Information under certain circumstances.
Right to Erasure
If you wish to withdraw/remove your Personal Information from our Mentwai Platform, you have the right to request erasure of your Personal Information from our Mentwai Platform. However, please note that such erasure will remove all your Personal Information from our Mentwai Platform (except as specifically stated in this Policy) and may result in deletion of your account on the Mentwai Platform permanently, and the same will not be retrievable.
If you are a User, you may exercise any of the above-mentioned rights by using the options provided to you within the Mentwai Platform upon your login. If, however, you are facing any issues or require any clarifications, you can always write to us at the address noted in the Grievances section below and we will address your concerns to the extent required by the applicable law.
Remember, you are entitled to exercise your rights as stated above only with respect to your information, including Personal Information, and not that of other Users. Further, when we receive any requests or queries over email or physically to the address specified in the Grievances section below, then, as per the applicable Data Protection Laws, we may need to ask you a few additional information to verify your identity in association with the Mentwai Platform and the request received.
MODIFICATION TO PRIVACY POLICY
MODIFICATION TO PRIVACY POLICY
Our business changes constantly and our Policy may change from time to time. We may, at our discretion (unless required by applicable laws to mandatorily do so), email periodic reminders of our notices and conditions, unless you have instructed us not to, but we encourage you to check our Mentwai Platform frequently to see the recent changes.
Unless stated otherwise, our current Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will not materially change our policies and practices making them less protective of customer information collected in the past without your consent.
Our business changes constantly and our Policy may change from time to time. We may, at our discretion (unless required by applicable laws to mandatorily do so), email periodic reminders of our notices and conditions, unless you have instructed us not to, but we encourage you to check our Mentwai Platform frequently to see the recent changes.
Unless stated otherwise, our current Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will not materially change our policies and practices making them less protective of customer information collected in the past without your consent.
PROMOTIONAL COMMUNICATIONS
PROMOTIONAL COMMUNICATIONS
You will always have the option to opt out of receiving some or all our promotional communications through the setting provided within the Mentwai Platform upon your login, by using the unsubscribe link in any email communications sent to you or by emailing hello@mentwai.com
If you opt out of promotional communications, we may still send you transactional communications, such as service announcements, administrative and legal notices, and information about your account, without offering you the opportunity to opt out of these communications. If you no longer wish to use our Mentwai Platform or receive any communications from us (except for those that are legally required), then you may delete your account by using the option enabled within the Mentwai Platform or by writing to us at hello@mentwai.com
Advertisers or ad companies working on their behalf sometimes use technology to serve the ads that appear on our sites directly to Your browser. They automatically receive Your IP address when this happens. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. We do not have access to or control over cookies or other features that advertisers and third-party sites may use, and the information practices of these advertisers and third-party websites are not covered by our Policy. Please contact them directly for more information about their privacy practices.
Please note that opting out of promotional email communications only affects future communications from us. If we have already provided your information to a third party (as stated in this Policy) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party.
We do not sell your Personal Information to third parties, and we do not use your name or name of your company in marketing statements without your consent.
You will always have the option to opt out of receiving some or all our promotional communications through the setting provided within the Mentwai Platform upon your login, by using the unsubscribe link in any email communications sent to you or by emailing hello@mentwai.com
If you opt out of promotional communications, we may still send you transactional communications, such as service announcements, administrative and legal notices, and information about your account, without offering you the opportunity to opt out of these communications. If you no longer wish to use our Mentwai Platform or receive any communications from us (except for those that are legally required), then you may delete your account by using the option enabled within the Mentwai Platform or by writing to us at hello@mentwai.com
Advertisers or ad companies working on their behalf sometimes use technology to serve the ads that appear on our sites directly to Your browser. They automatically receive Your IP address when this happens. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. We do not have access to or control over cookies or other features that advertisers and third-party sites may use, and the information practices of these advertisers and third-party websites are not covered by our Policy. Please contact them directly for more information about their privacy practices.
Please note that opting out of promotional email communications only affects future communications from us. If we have already provided your information to a third party (as stated in this Policy) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party.
We do not sell your Personal Information to third parties, and we do not use your name or name of your company in marketing statements without your consent.
PRIVACY GRIEVANCES
PRIVACY GRIEVANCES
If you have any questions about this Policy, wish to exercise your rights, have concerns about privacy of your data or any privacy related grievances in respect of the Mentwai Platform, then please register your complaint with a thorough description via email to hello@mentwai.com
If you have any questions about this Policy, wish to exercise your rights, have concerns about privacy of your data or any privacy related grievances in respect of the Mentwai Platform, then please register your complaint with a thorough description via email to hello@mentwai.com